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Amazon says it is “really sorry” following reports that customers who had pre-ordered the new PlayStation 5 instead received deliveries of cat food and a foot massager.
Social media users have expressed their disappointment at what they claim are a spate of unsolicited deliveries, including cat food, a grill, and packing tape, instead of the much-awaited games console.
Amazon confirmed to Sky News that some of the social media reports were genuine, stating: “We’re all about making our customers happy, and that hasn’t happened for a small proportion of these orders.”
“We’re really sorry about that and are investigating exactly what’s happened,” the Amazon spokesperson added.
“We’re reaching out to every customer who’s had a problem and made us aware so we can put it right. Anyone who has had an issue with any order can contact our customer services team for help.”
The affected users have expressed concerns that their consoles were stolen, as demand for the PS5 is outstripping supply across the UK, with all retailers reporting limited stock.
Gamers hoping to buy a PS5 on release day were met by long queues and crashing websites as retailers struggled to cope with demand.
Sony said it expects to be able to meet this demand by the end of the year.
Those hoping to get their hands on the Xbox Series X may have even longer to wait, however, with Microsoft stating it didn’t expect to meet consumer demand until potentially April.
New games consoles are proving popular in the UK as people seek to beat the lockdown blues, with the latest Xbox machines thought to have contributed to record demand for broadband data on its launch day.
