If the hotel receives a guest with COVID-19 symptoms, the robots could be deployed instead of people as a precaution.
Otherwise, “guests can choose whether they want to interact with staff members or make use of the self-service, which is all controlled by their phone,” Herman Brits, the hotel’s general manager, said.
Several robot-staffed Tokyo hotels are now using them to serve guests with mild COVID-19 symptoms.
But Hotel Sky is the first in Africa to introduce automated helpers.
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Steve Pinto, chief executive of CTRL Robotics, which supplies the droids, said they could also scan customers’ facial expressions to determine how happy they were.
“It helps management to understand how customers are experiencing the facilities at the hotel,” he told Reuters, after getting an orange and white painted robot to take a selfie.